In light of the evidence and Plusnet’s admissions, Ofcom was satisfied that Plusnet seriously contravened GC 11.1 during the relevant period. It did so by overcharging 1,025 customers a total of £530,775.44 by rendering bills in respect of broadband and telephony services for amounts that did not represent and exceeded the true extent of the service actually provided to them.

Accordingly, Ofcom issued Plusnet with a Confirmation Decision under section 96C of the Act on 22 March 2017.
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